28 May 2024
We’ll be reaching out to customers between Monday 10 June and Friday 21 June to hear your opinion on our service and your experience with us.
We do this independently through a company called Acuity. You may receive a call from them on our behalf to collect your views about how we're doing and how we can best support you in future.
They'll ask you a series of questions called Tenant Satisfaction Measures to get your input into the range of services we provide - this includes assessing satisfaction for repairs and maintenance, customer service, complaints handling and anti social behaviour.
We survey a random sample of just over 250 customers per quarter to ensure we speak to 1,000 customers each year. We then use this feedback to plan service improvements.