We hope you love your new home.
However, if anything does need repairing there are different ways you can get it fixed.
This information does not apply to all Shared Ownershup homes, it's only for those where Acis developed your home under the Home England Affordable Homes Programme 2021 to 2026. You can find out if your home is eligible in your MyAcis account.
As a shared owner, you are responsible for all repairs and maintenance in your home, but you may be able to get help with certain repairs initially. Newly built properties have a defect liability period in which the builder of your home is responsible for attending to defective issues. For clarification of the length of this period, please refer to your ‘Welcome Letter’ from us sent to you upon completion of your purchase. In addition, you will also have an ‘Initial Repair Period’ of ten years with Acis, starting from the completion of your purchase. During this period, you can benefit from £500 per year towards certain repairs needed in your home.
To help you know what repairs you can and can't claim for and what the process involved, we've put together a short guide for you.
Shared Ownership pre-repair form
Shared Ownership post-repair form
Post-works repair claims are only processed when the repair was classed as an emergency and there wasn’t the time to follow the pre-works claim process outlined in the above guide. Any claims submitted post-works that were not an emergency will be rejected.