Acis Group | Shared Ownership repairs

We hope you love your new home.

However, if anything does go wrong there are different ways you can get it fixed.

As a shared owner, you are responsible for all repairs and maintenance in your home, but you may be able to get help with certain repairs initially. Newly built properties have a defect liability period in which the builder of your home is responsible for attending to defective issues. For clarification of the length of this period, please refer to your ‘Welcome Letter’ from us sent to you upon completion of your purchase. In addition, you will also have an ‘Initial Repair Period’ of ten years with Acis, starting from the completion of your purchase. During this period, you can benefit from £500 per year towards certain repairs needed in your home. This guide will detail this repair period.

Firstly, you will need to of registered any warranties available for the items in your home (as advised in our welcome letter). You will also need to ensure you have carried out any annual servicing those warranties stipulate, such as a gas safety check for your gas boiler or electrical check if you have an Air Source Heat Pump . To prevent you carrying out works which may not be covered the repairs allowance, we have implemented a pre claim approval process.

Shared Ownership pre-repair form

First name *

Last name *

Telephone

Email *

Address *

What needs repairing? Please provide as much information as possible *

Please upload any pictures illustrating what needs repairing *

If you have already received quotations for the repair please let us know here. Please note that any repair you have done needs to be carried out by a TrustMark approved supplier.

Additional information

Shared Ownership post-repair form

Post-works repair claims are only processed when the repair was classed as an emergency and there wasn’t the time to follow the pre-works claim process outlined in the above guide. Any claims submitted post-works that were not an emergency will be rejected.

First name *

Last name *

Telephone

Email *

Address

What was repaired? Please provide as much detail as possible *

Date when the repair was finished *

Please provide a copy of the receipt or invoice *

Please provide photos of the completed repair *

Contact details for the contractor who completed the work *

Additional information