13 Feb 2025
We're proud to announce that we have been named the winner of the ‘Best Repairs and Maintenance Innovation’ category at the prestigious Housing Innovation Awards 2025. The awards ceremony took place on the evening of 12 February 2025 at the International Conference Centre (ICC) in Birmingham, celebrating industry leaders who are driving forward new ways of working and transforming the housing sector.
The Housing Innovation Awards shine a spotlight on the people, organisations, partnerships, and products that are tackling some of the industry’s most pressing challenges. By recognising those who are pushing boundaries and turning future visions into reality, these awards champion excellence and progress across the sector.
Mark Jones, Director of Property Services at Acis Group, said:
"Winning ‘Best Repairs and Maintenance Innovation’ at the Housing Innovation Awards 2025 is a fantastic achievement for Acis Group. It highlights our commitment to delivering modern, highly responsive, accessible maintenance services that are led by customer demand, available 8am to 8pm, seven days a week. By embracing new technologies, making the most of our skilled team, and continuously improving a customer-driven service, we’re making a real impact on people’s homes and lives. This award is a celebration of our team’s hard work, ensuring our customers always receive the best."
Acis Group’s repairs and maintenance service continues to evolve to meet the needs of our customers. Through innovative systems, lean and effective processes, and a dedicated team, we provide fast, reliable, and efficient repairs, ensuring that homes remain safe and comfortable.
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96.5% customer satisfaction with our repairs and maintenance service over 12 months
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94.6% customer satisfaction with the speed of a repairs being completed over 12 months
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6.1 average days to complete a repair over 12 months
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Over 99.9% of emergency repairs completed within 24 hours over 12 months
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99.78% routine repairs completed within time over 12 months
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Innovative working practices, where our engineers proactively triage, directly liaise with the customer and manage jobs from cradle to grave. Highly trained professionals delivering quality work, ensuring minimal disruption to customers' lives
The Acis team were delighted to win amongst an incredible shortlist of nominees. We believe that winning this award is a testament to the dedication and innovation of the entire team. They remain committed to continuously improving our services, embracing new technology, and keeping customers at the heart of everything we do.